Some may recall that I had some small difficulties with a local furnace company some time ago. I was of the view they'd been rather enthusiastically naughty.
Over lunch today, I got a rather interesting phone call from the Office of the WA State Attorney General - it appears that the company in question is willing to settle for the original, agreed upon, sum. I'm waiting for the paperwork, but upon receipt, I'll be sending off the certified check in the originally agreed upon sum.
Sometimes, the system does work. Pity it's not more often.